Effective Date: July 10, 2026
App Name: Face Glow AI
Developer / Company: REZER LTD.
Contact Email: rezermobil@gmail.com

This Privacy Policy explains how Face Glow AI (“Face Glow AI”, “we”, “our”, or “the App”) collects, uses, processes, stores, shares, and protects information when users access or use the Face Glow AI mobile application and related services.

Where consent is legally or technically required, including before a facial photograph is transmitted to a third-party artificial intelligence provider, Face Glow AI requests that consent separately inside the App.

1. Information We Collect

1.1 Account and Identity Information

When you create or use a Face Glow AI account, we may collect information linked to your account, including:

Name

We may collect your name to personalize your experience, display profile information, and provide account-related functionality.

Email Address

We collect your email address to create and manage your account, provide login functionality, communicate about your account, provide customer support, and maintain account security.

User ID

We assign or collect a unique user identifier to manage your account, connect your data and activity to your profile, provide personalized functionality, and manage account deletion.

1.2 Facial Photographs and Face Analysis Data

When you voluntarily choose to perform a face analysis, Face Glow AI collects the facial photograph that you capture using the device camera or select from your device.

Facial photographs are linked to your Face Glow AI account because they are stored to provide:

• face and skin analysis;
• personalized beauty and skincare recommendations;
• personalized face yoga routines;
• previous and current result comparisons;
• before-and-after progress views;
• analysis history;
• progress tracking over time.

Face Glow AI may also generate and store information derived from the facial photograph, including:

• visible facial landmarks;
• visible skin characteristics;
• cosmetic concern assessments;
• face and skin analysis scores;
• progress information;
• personalized recommendations;
• skincare and face yoga plans.

Face Glow AI does not use facial photographs or derived face data to identify you as a specific person, verify your identity, authenticate your identity, create a biometric identity profile, or track you across other apps or websites.

1.3 Product Interaction Data

We may collect information about how you interact with the App, including:

• screens viewed;
• features used;
• buttons tapped;
• onboarding interactions;
• subscription page interactions;
• scan usage;
• routine progress;
• face yoga activity;
• analysis frequency;
• general app behavior.

This information is used to provide analytics, improve app functionality, identify errors, improve user experience, and understand which features are useful.

1.4 Coarse Location

We may collect or infer approximate location information, such as your country or general region, through device settings, IP-derived information, app store information, or analytics services.

Coarse location may be used for localization, regional settings, analytics, service availability, and displaying region-appropriate content.

Face Glow AI does not request or collect precise GPS location unless the App clearly asks for it and you grant permission.

2. Face Scan, Photo Storage, and AI Processing

2.1 Collection of Facial Photographs

Face Glow AI collects a facial photograph only when you voluntarily initiate a scan, capture a photograph, or select a photograph for analysis.

Camera permission only allows Face Glow AI to access the device camera. It does not by itself constitute consent to send your photograph to OpenAI. A separate disclosure and consent request is presented before the photograph is transmitted to OpenAI.

2.2 How Facial Photographs Are Used

Face Glow AI uses facial photographs and associated analysis data for the following purposes:

• performing the face and skin analysis requested by the user;
• analyzing visible cosmetic and skincare characteristics;
• generating personalized cosmetic insights;
• generating skincare and face yoga recommendations;
• displaying analysis results;
• storing previous scans;
• allowing users to compare previous and current facial photographs;
• providing before-and-after progress tracking;
• creating personalized plans and routines.

Facial photographs and analysis results are not sold, used for third-party advertising, shared with data brokers, or used for cross-app tracking.

Face Glow AI does not use facial photographs to train its own artificial intelligence models.

2.3 OpenAI Processing

Face Glow AI uses OpenAI as a third-party artificial intelligence service provider.

Before a facial photograph is transmitted to OpenAI, Face Glow AI displays an in-app disclosure that:

• identifies the facial photograph as the data being sent;
• identifies OpenAI as the recipient;
• explains that the photograph is being sent for AI face and skin analysis;
• explains that the photograph is stored in the user’s Face Glow AI account for progress comparison;
• requests the user’s explicit permission.

The facial photograph is transmitted to OpenAI only after the user grants permission.

Face Glow AI sends the photograph to OpenAI solely to perform the analysis requested by the user and return personalized results.

Data submitted through the OpenAI API is not used to train or improve OpenAI models by default unless the API customer explicitly opts in to data sharing.

Under OpenAI’s standard API data controls, API inputs, outputs, and related abuse-monitoring information may be retained for up to 30 days, unless longer retention is required by law or is reasonably necessary to protect OpenAI’s services or third parties from harm.

If the user declines permission, the photograph is not transmitted to OpenAI and the AI face analysis is not performed.

2.4 Storage of Facial Photographs

Facial photograph files are stored using Cloud Storage for Firebase under the Face Glow AI Firebase project.

Google Cloud Firestore stores the photograph URL or storage reference, analysis results, progress records, and related account information. The facial photograph file itself is not stored directly in Google Cloud Firestore.

The photographs and associated analysis data are linked to the user’s Face Glow AI account so that the user can:

• access previous analyses;
• review analysis history;
• compare previous and current photographs;
• track visible progress over time;
• receive recommendations based on previous results.

2.5 Retention of Facial Photographs

Facial photographs and associated analysis results are retained for as long as the user’s Face Glow AI account remains active.

Face Glow AI does not apply a fixed expiration period to facial photographs while the account remains active. This retention is necessary to provide analysis history, before-and-after comparisons, progress tracking, and personalized recommendations.

The user can permanently delete the account and associated facial data at any time through:

Profile → Account Information → Delete Account

2.6 Deletion of Facial Photographs and Account Data

When the user confirms account deletion, Face Glow AI initiates the permanent deletion of the user’s account and associated information from its active systems, including:

• facial photographs;
• scan history;
• face and skin analysis results;
• derived analysis scores;
• before-and-after comparison information;
• progress records;
• personalized recommendations;
• skincare routines;
• face yoga plans;
• profile information;
• account-related information.

Account deletion cannot be undone.

Deleting a Face Glow AI account does not immediately control information temporarily retained by OpenAI under OpenAI’s API abuse-monitoring and security practices. Such information may remain with OpenAI for up to 30 days or for a longer period where legally required or reasonably necessary to protect the service or third parties.

Account deletion removes facial photograph files from Cloud Storage for Firebase and deletes their associated URLs, references, analysis results, and account records from Google Cloud Firestore.

2.7 TrueDepth API and Face Tracking Data

On supported Apple devices, Face Glow AI uses Apple’s TrueDepth API and ARKit face-tracking capabilities during the live face-scanning process. During the live scan, the App temporarily accesses and processes facial geometry or mesh coordinates, face position and orientation, and depth or distance information. This information is used only to: – position the visual face-mesh animation correctly over the user’s face; – determine whether the user’s face is positioned at an appropriate angle and distance; – guide the user before capturing the photograph; – improve the alignment, framing, and overall quality of the photograph used for analysis. TrueDepth and face-tracking information is processed locally on the user’s device in temporary memory. Face Glow AI does not: – store TrueDepth data, depth maps, facial mesh coordinates, or ARKit face-anchor data; – upload TrueDepth or face-tracking data to Google Firebase; – transmit TrueDepth or face-tracking data to OpenAI; – share TrueDepth or face-tracking data with any third party; – link TrueDepth data to the user’s account; – use TrueDepth data for facial recognition, identity verification, biometric authentication, advertising, profiling, or cross-app tracking. TrueDepth and face-tracking information is discarded when the live scanning session ends. Only the two-dimensional facial photograph voluntarily captured by the user is stored and transmitted as described in Sections 2.3, 2.4, 2.5, and 2.6 of this Privacy Policy.

3. How We Use Information

Face Glow AI uses collected information to:

• create, maintain, authenticate, and secure user accounts;
• provide the App’s core functionality;
• perform face and skin analyses;
• provide analysis history and progress comparisons;
• personalize the user experience;
• generate skincare and face yoga recommendations;
• create personalized routines and plans;
• provide subscription and premium functionality;
• analyze product interaction and feature usage;
• improve onboarding, design, performance, and user experience;
• identify and resolve technical problems;
• prevent misuse, fraud, and security threats;
• provide customer support;
• communicate about the user’s account;
• comply with applicable legal obligations.

4. Analytics and Diagnostics

Face Glow AI may use analytics and diagnostic services to understand how users interact with the App and to identify technical issues.

Analytics information may include:

• app version;
• device type;
• operating system;
• screen views;
• feature usage;
• product interactions;
• crash information;
• performance information;
• approximate country or region.

Analytics data is not used to identify users for advertising purposes or to track users across unrelated apps and websites.

Where practical, analytics information is processed in aggregated, pseudonymous, or non-identifying form.

5. Subscriptions and Payments

Face Glow AI may offer auto-renewable subscriptions or other in-app purchases.

Payments and subscription transactions are processed by the Apple App Store or another applicable app store payment system.

Face Glow AI does not receive or store full payment card information.

We may receive limited purchase-related information, including:

• subscription status;
• purchased product identifier;
• transaction identifier;
• purchase date;
• renewal status;
• expiration date.

This information is used to activate premium functionality and manage subscription access.

Deleting a Face Glow AI account does not automatically cancel an App Store subscription. Users must manage or cancel subscriptions through their App Store subscription settings.

6. Third-Party Service Providers

Face Glow AI uses third-party service providers to operate and provide the App.

These providers may include:

OpenAI

OpenAI processes facial photographs after the user grants explicit permission, for the purpose of generating the requested face and skin analysis.

Google Firebase and Google Cloud Firestore

Google Firebase, Cloud Storage for Firebase, and Google Cloud Firestore

Cloud Storage for Firebase is used to store facial photograph files. Google Cloud Firestore is used to store photograph URLs or storage references, analysis results, progress records, account information, and other app-related data.

Google Firebase services may also be used for authentication, analytics, diagnostics, account management, and other app functionality.

Authentication Providers

Apple, Google, or other authentication providers may process information when users choose to sign in using those services.

Apple App Store

Apple processes payments, subscriptions, transaction information, and app distribution services.

Third-party providers may process information only as necessary to provide their services, maintain security, comply with legal obligations, and enforce their applicable terms and policies.

7. Data Sharing

Face Glow AI does not sell personal information, facial photographs, or analysis results.

We may share information:

• with OpenAI after receiving explicit permission for the requested analysis;
• with Google Firebase and cloud infrastructure providers for database, authentication, storage, analytics, and app functionality;
• with authentication providers selected by the user;
• with app store providers for subscriptions and purchases;
• when required by law, court order, regulation, or legal process;
• when necessary to protect users, the App, REZER LTD., or third parties;
• during a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable privacy requirements.

We do not share facial photographs for advertising, data brokerage, or cross-app tracking.

8. General Data Retention

Account-related information is retained for as long as the user’s account remains active and as needed to provide the App.

Facial photographs and analysis results are retained until the user deletes the Face Glow AI account.

Transaction and subscription records may be retained for legal, financial, fraud-prevention, and accounting requirements.

Analytics information may be retained in aggregated, pseudonymous, or non-identifying form for product improvement.

When account deletion is requested, Face Glow AI deletes or anonymizes associated information unless limited retention is required by applicable law, fraud-prevention requirements, transaction record obligations, or security requirements.

9. Privacy Rights and User Choices

Depending on the user’s location, the user may have the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• withdraw consent for future processing;
• object to or restrict certain processing;
• request a copy of personal information;
• lodge a complaint with a data protection authority.

Users can delete their account and associated facial data through:

Profile → Account Information → Delete Account

Users may decline the AI data-sharing consent request. Declining consent prevents future facial photographs from being transmitted to OpenAI, but AI face analysis will not be available.

To submit another privacy request, contact:

rezermobil@gmail.com

We may need to verify the requester’s identity before fulfilling a request.

10. Camera and Photo Permissions

Face Glow AI requests access to the camera or photo library only when needed to capture or select a facial photograph.

Users can control camera and photo permissions through device settings.

Denying camera or photo permission may prevent the user from using face scan and analysis functionality.

Camera or photo-library permission is separate from the explicit consent required before transmitting a facial photograph to OpenAI.

11. Children’s Privacy

Face Glow AI is not intended for children under the age of 13 or the minimum age required by applicable law in the user’s country.

We do not knowingly collect personal information from children who are not legally permitted to provide it.

If we learn that information has been collected from a child in violation of applicable requirements, we will take appropriate steps to delete it.

12. Beauty, Skin, and Wellness Disclaimer

Face Glow AI provides beauty, skincare, face yoga, cosmetic analysis, and wellness-related information for general informational and personal-improvement purposes.

Face Glow AI does not provide medical advice, diagnosis, or treatment.

Face scan and skin analysis results should not be considered a medical evaluation or substitute for professional healthcare advice.

Users with a medical skin condition, serious acne, irritation, allergic reaction, pain, infection, or other health concern should consult a qualified dermatologist, physician, or healthcare professional.

13. Security

Face Glow AI uses reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Data may be protected using access controls, authentication controls, encrypted network transmission, database security rules, and service-provider security measures.

However, no electronic transmission or storage system can guarantee absolute security.

14. International Data Transfers

Information may be processed or stored in countries other than the user’s country of residence, including countries where our cloud infrastructure and service providers operate.

These countries may have data protection laws that differ from the laws in the user’s country.

Where required by applicable law, we use appropriate safeguards for international data transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, legal obligations, or third-party providers change.

Material changes may be communicated through the App, by email, or by updating the Effective Date at the top of this Privacy Policy.

Where a change requires new consent, Face Glow AI will request consent before applying the new processing activity.

16. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be sent to:

Developer / Company: REZER LTD.
Email: rezermobil@gmail.com